CLIENT CHARTER

1. To issue Declaration of Unclaimed Moneys Inspection to the inspected company within 5 working days from the date of inspection.

2. To process the reimbursement of Unclaimed Moneys within 30 days upon receipt of a complete application.

3. To issue letter confirmation on the proceeds from sale of securities or dividends thereof within 14 calender days from receipt of the application.

FUNCTION

1. To enforce Unclaimed Moneys Act 1995 (Act 370).

2. To coordinate consulting services regarding Unclaimed Moneys and Unclaimed Securities.

3. To manage submission of Unclaimed Moneys.

4. To manage submission and refund of Unclaimed Moneys.

5. To manage Unclaimed Securities.

6. To manage general administration, personnel services and finance.

QUALITY POLICY

Provide professional and quality unclaimed money management services to increase the satisfaction of interested parties in accordance with the established requirements on an ongoing basis, taking into account internal and external issues and related risks.